FAQ

Shipping

How can I track my order?

We will send the order tracking details to your email as soon as we process and ship your order. You can then track your order using that information.

To where do you ship?

We ship to all US states. For a number of our products, we also ship to Canada. To find out if the product is qualified to be shipped to Canada, please contact us.

How long does it take to process and ship the orders?

We always try to process and ship the orders within one-two business days for in-stock products. However, for some products it might take a bit longer to process the orders. We have provided an estimate of the processing time on every product page.

Payment

Is my credit card information safe while I am checking out?

Totally safe! We only use this information to process your order and don’t store your credit card information at all. You can see our privacy policy to find out how we handle your information.
We use Stripe to process payments. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.

Saunas

How long does it take for the sauna to heat up to the desired temperature?

Saunas heat up based on their type and heater power. Traditional saunas typically take 30-45 minutes, while infrared saunas heat up in just 10-15 minutes.

What is the maximum temperature that a sauna can reach?

A sauna’s maximum temperature varies based on its type and heater power. Traditional saunas can reach up to 190°F, while infrared saunas operate at lower temperatures, usually between 115°F and 140°F.

How energy-efficient is the sauna, and what is the estimated monthly operating cost?

Most infrared saunas are designed to be energy-efficient, reducing electricity usage and operating costs. The monthly cost of operating a sauna depends on factors like frequency of use, sauna size, and electricity cost. Generally, running a sauna costs about the same as running a washer/dryer.

Are there any potential health risks or concerns associated with using the sauna?

Sauna use is generally considered safe, but it’s important to stay hydrated and listen to your body. If you have any medical conditions, it’s best to consult a doctor before using a sauna.

What safety features or precautions exist (e.g., ventilation, temperature limits, timers)?

Saunas typically include safety features like ventilation, temperature limits, and timers. When using a sauna, it’s important to stay hydrated, avoid alcohol, monitor your body, and consult with a doctor if you have any medical concerns.

What is the recommended minimum age for using a sauna, and are there any special precautions for children or seniors?

Children can use saunas from any age, but it’s recommended they be at least 6 years old and monitored. Seniors should limit their time and consult a doctor before use. Both groups should have someone with them in the sauna.

Are the materials eco-friendly, non-toxic, or hypoallergenic?

All of our saunas are made with high-quality materials that are eco-friendly, non-toxic, and hypoallergenic.

What factors should be considered when selecting a sauna (e.g., size, capacity, heating system)?

When selecting a sauna, consider the capacity, indoor or outdoor installation, heating system, construction, and additional features like lighting and music.

What kind of flooring should I have underneath my infrared sauna?

For your infrared sauna, a solid and non-slip flooring material is recommended. Dry and level flooring, including carpet, is suitable for indoor installations. For outdoor installations, use concrete, ceramic, vinyl, laminate, tile, or other solid flooring.

Donation

How do you donate on orders?

We donate to Unbound Child Sponsorship Charity on every single one of your orders. We donate $1 on every order below $100 and $2 on every order above $100.

How does the rewards program work?

You will simply join our rewards program after your first purchase of over $1000. We then send instructions to your email to get a 5% discount on all your subsequent orders.

ABOUT US

What Makes You Different From Your Competitors?

We not only offer the best quality products in the market, but at the best prices. For your peace of mind, we match the prices of our competitors and offer a money-back guarantee. We are also committed to provide you with the best customer service before and after the sale. You can expect us free and fast shipping and no sales tax in most states! Read more about us here.

Where do you operate from?

We are a business established in New Mexico, United States but sell to all US states.

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